RETURN POLICY

At Le Box du Fitness, the customer is king!

We offer you a 100% "Satisfied or Refunded" Guarantee on all our products.

For all our "homefiters" we have implemented a simple and effective returns policy.

Please note, this return/refund policy only applies if you have not made any errors in your address when ordering.

1. You wish to cancel or modify your order

We process the orders you place quickly, usually within 12 hours. For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@leboxdufitness.com.

Beyond this time your items will have already been shipped, so we will not be able to modify your order.

2. You have not received your package

Our average delivery times are 7 to 15 days.

Some packages may take a little longer than this. But if you still haven't received your package after 45 working days after ordering then we will give you a full refund and you can keep the item when you receive it.

Contact us at contact@leboxdufitness.com to report an item not received.

3. You received your item but you are not satisfied with it

Don't worry! You can return your item to us up to 14 days after receipt.

Here's how to do it in 3 steps:

1. Contact support at support@leboxdufitness.com to advise that you are going to make a return

2. Print and complete the return form

3. Send your article along with the form to the address we will send you by email.

After receiving the item, we will refund the full amount of your purchase (product cost + shipping) in the form of a voucher (if you want another form of refund, please let us know).

Return costs remain your responsibility.

4. You received your cat item but it arrived broken

Despite our careful selection of trusted carriers, your package may arrive damaged.

In this case or in the case of a design defect contact us at support@leboxdufitness.com with the following details:

1. Your order number

2. Description of the problem (wrong/defective item, ...)

3. A photo or video

You will not need to return the product and we will refund the amount of your order directly in the form of a voucher (if you want another form of refund, please let us know).

Thank you for your customer trust .